Technology Manager, End User Computing The Technology Manager within End User Computing will be responsible for leading the engineering, strategic roadmap, project execution, budget, technology risk controls, HR management, and 3rd level operational support of Comerica's personal computing platforms. This position will interface with business partners and Technology colleagues to deliver a best in industry computing experience for all Comerica colleagues. This position is a critical leadership role within Comerica's Digital Workplace team. Core Responsibilities: HR responsibilities of direct reports within End User Computing including career development, salary administration, and formal performance evaluations. Respond to Incident, Request, and Problem management events and comply with Service Level Agreements (SLA). Lead the process to implement new End User Computing technologies at Comerica including roadmap, budget request, project proposals, and project execution. Understand risks at Comerica, set appropriate goals and expectations, and maintain technology controls to manage risks and comply with Comerica policies. Assist with strategic initiatives and provide recommendations on departmental direction. Work directly with Technology Colleagues and Comerica business partners to identify issues that inhibit business productivity and implement effective, transparent, and scalable solutions to resolve these issues. Work directly with critical suppliers and leadership to build roadmaps, control costs, limit business disruption, and maintain current software updates to maximize business productivity. Work directly with Information Security teams to establish security best practices, identify, and resolve security vulnerabilities within SLA, and manage at least privilege approach to access. Communicate effectively with Technology managers and colleagues, business partners and critical suppliers. Position Responsibilities: Strategy Partner with corporate functional leaders to create and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities. Delivery Planning and Execution Create, prioritize, plan, and execute portfolio/product roadmaps or initiatives through collaboration with Technology and appropriate business partners. Reduce time to market by utilizing Agile methodologies and/or applying appropriate methodologies, e.g., dev/sec/ops. Surface issues and risks; escalate for resolution. Provides insights on risks based on broad experience. Ensure employees deliver new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners and/or colleagues. Technology/Operational/Risk Control Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment. Define and report metrics based on overall business objectives. Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations. Ensures processes and controls within assigned area to enhance performance, security, reliability, and availability of systems. Drive a continuous improvement and compliant culture through documented policies, procedures, and architecture. Leadership Manage and develop team cultivating a spirit of one team with shared goals and objectives. Select, motivate, and retain