Description:

MUST HAVE ACTIVE P&C LICENSE

Job Description

P&C Customer Rep will provide an exceptional customer service experience through all customer conversations and transactions. Responsible for handling multiple inquiries such as, resolving service concerns, documenting customer requests, filing new claims, and completing changes to policies which require a license. They will also be responsible for running home and auto quotes.

Skills:

Call center, Customer service oriented, Customer service, property & casualty, p&c insurance, Customer support, Customer service skills, Life insurance

Top Skills Details:

Call center,Customer service oriented,Customer service,property & casualty,p&c insurance

Additional Skills & Qualifications:

Skills/Abilities:

• Keep call logs, records, and files up-to-date and readily accessible.

• Understand customer needs and goals actively look for ways to meet them.

• Communicate information in a clear, well-organized, and professional manner.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Follow established guidelines to focus on details and complete tasks attentively and thoroughly.

• Retain customer accounts via re-write of existing policies or coverage.

• Escalate issues when necessary.

• Show empathy and sensitivity to the experience of others.

• Positive, pleasant, and supportive disposition towards co-workers and colleagues

• Professional, polished, poised, and positive demeanor

• Demonstrated interest in enhancing knowledge; seeks opportunities to learn.

• High attention to detail

• Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities.

• Complete required continuing education to maintain active Property & Casualty insurance license.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.