At AIG, we are reimagining the way we help customers to manage risk. Join us as a Team Manager – Underwriting Support to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Underwriting Support

This is an exciting new role where you will lead our Marine and Aerospace Underwriting Support Team. You will have the opportunity to shape this role to make it your own and build a fantastic network across all parts of the business.

Some of the key responsibilities include:

• Actively manage a team of 8-10 Underwriting Assistants in all aspects, such as hiring, performance management, development, and schedule coordination.

• Develop key relationships with the field and home office Underwriting leaders to execute the end-to-end underwriting processes. Understand the business’ strategy and how operations can enable and support it.

• Attend underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs.

• Manage and organize the day-to-day work with an outsourced Shared Services function.

• Define SLA’s, KPI’s, measure vendor performance, establish quality assurance frameworks and ensure priorities of work are clear and tasks are executed timely and within service levels.

• Contribute to projects across different functions and focus on standardization of processes and procedures. Track and translate quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.

• Communicate and collaborate across the organization to provide solutions / recommendations to achieve organizational success.

• Review and manage production and quality control reports and take appropriate action for improved results.

• Review workflows/processes on a semi-annual basis in order to identify process efficiencies. Document workflow/process changes, create operating procedures (SOP’s), onboard and train onshore/offshore staff, and implement and monitor change

• Act as point of contact for Internal Audit and Internal risk / control groups; ensuring compliance with audit & other guidelines and assisting with developing responses and action plans in response to audit findings.

• Collaborates with underwriting on requested individual account service agreements to ensure resources, system capabilities, and time requirements are achievable.

• Manages the day-to-day operations of the support unit.

What you’ll need to succeed

• 5+ years (Commercial) Insurance experience required, Specialty lines product knowledge is a plus.

• Good understanding of underwriting value chain / E2E process in insurance incl. knowledge of Multinational programs and reinsurance types / structures.

• People management experience – hiring, performance management, coaching, mentoring.

• Experience in managing vendors (third party business process outsourcing provider)

• Advanced MS Office skills (word, excel, powerpoint and ideally visio) and ability to produce high quality outputs in terms of content, structure and layout of any documents.

• Experience of managing projects and improving processes.

• Analysis and conceptual skills that help structure an approach for any given challenge and ability to communicate to different audiences at varying levels of detail.

• Excellent communicator (verbally and in writing) with the ability to manage stakeholders at all levels.

• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .