We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

This position is accountable for developing and managing process efficiencies across underwriting transactions. Also, provides accurate and immediate evaluation of applications for insurance within the Turn- around- time (TAT) and giving equitable and sound underwriting decision to protect the company against uninsurable risk. This helps the company in meeting its territory’s overall underwriting performance and company’s overall growth and financial goal.

Responsibilities

UNDERWRITING

• Screen completeness and accuracy of submitted documents as well as consistency of signature in all the forms

• Ensure cases are paid with sufficient premium and all documents are properly documented

• Underwrites cases within approval authority and beyond approval authority but give recommendations and seek approval of Chief Underwriter

• Responsible for the integrity of the underwriting approval of all applications within underwriting authority limits.

• Ensures that all applications for the production month must be completed and issued by the month end

• To handle referral and discussion of complex and High Net Worth cases with medical consultant, Regional Risk Head and Compliance Team.

• Make basic analysis of financial evidence such as tax returns, company accounts, financial statement and arrive at a decision

• Performs a variety of routine and complex administrative areas related to Underwriting

HANDLES INQUIRIES FROM AGENTS AND CUSTOMERS

• Communicates with distributors to help understand underwriting practices and decisions which help build solid beneficial relationships.

• Prepares communications to clients regarding requirements

• Attends to follow ups and inquiries from agents and their secretaries and initiates proper action

• Observes the service standards committed by the department in handling related tasks

SUPERVISION AND LEADERSHIP

• Responsible for the supervision of the team on daily activities as to application processing, productivity and timely issuance of applications

• Ensures that procedures are adhered to and underwriting/other matters are within expected service standards.

• Ensures that the team undertakes prompt and accurate underwriting functions.

• Implement and ensure strict compliance with all underwriting policies, rules and regulations.

• Identify potential areas for changes and makes the necessary recommendations

• Ensures to maintain staff engagement to a high level.

• Develop a high performing Team.

• The incumbent is required to contribute to effective leadership by demonstrating a high level of personal integrity, cooperation and positive enthusiasm

• The incumbent must ensure the effective operation of the Company’s legal function, including compliance with the PLIA regulation, insurance law and general business law

​ REPORT PREPARATION & STATISTICS

• Responsible for the timely and accurate review of AUW result, Team Productivity and Turn around time on a monthly basis. Analyze experience, data and trends and provides observations and recommended possible areas for improvement or change

​ RELATIONSHIP SUPERVISION/MARKET RESEARCH

• Responsible for several agents and is the secondary point of contact for Sales personnel.

• Gathers/conducts industry surveys for underwriting updates.

​ DOCUMENTATION/SELF AUDIT

• Meets all file documentation standards, complies with underwriting and authority level standards.

• Conducts periodic underwriting audit for every underwriter.

• Conducts review of cases with each underwriter upon completion of each audit session.

​ COMPANY REPRESENTATION

• Actively participate in seminars and other activities in behalf of the company in various associations (PLIA, MIB, HOLUAP)

• Ability to render service efficiently and in friendly, complete, timely and accurate manner

• Demonstrate working knowledge of business practices in relation to existing regulatory requirements

• Show care and concern and to acknowledge the complaint promptly from customers

• Possess basic knowledge of all insurance plans, riders, policy provisions and company policies

How will you create impact?

The role will report to the Underwriting Director.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate of Bachelor's Degree in either Social Science/Sociology, Medical Science, Nursing or its equivalent

• 5 - 10 years underwriting experience

• Achieving at least 90% agreement rating from a self-audit case review at the end of that period

• Strong Leadership Skills with experience in supervising a team

• Strength of character to provide recommendations or communicate issues and has good decision-making skills

• Ability to effectively collaborate with the team and other departments

• Maintain efficiency, reduce errors or reworks, observe confidentiality of information

• Work with team to achieve corporate goals and objectives

• LOMA, AALU, FALU certification/exam is an advantage

• Proficient in using MS Office: Microsoft Word, Microsoft Excel & Powerpoint

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .