Summary These types of positions administer, develop, deliver, and support information technology (IT) systems, and services. The paramount requirement is knowledge of IT principles, concepts, and methods: e.g., data, storage, software applications, and networking. Responsibilities Tasks include assisting timekeepers, approving officials, T&A Managers, Payroll Liaison Staff and others with questions regarding the use and operation of the timekeeping and labor distribution applications. Demonstrates some Independence in planning time and using assigned resources to accomplish tasks or small projects. Will have frequent contacts with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customers' situations. Duties may include participation in testing new system releases as well as providing user training to specified audiences. This position will also include interaction with the project team lead and system analysts to identify potential system problems. Refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional when guidelines are not available or applicable. Work typically is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and/or other work activities. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position at the FV-G (FG/GS 5/7/9) level, you must demonstrate in your application that you have IT-related experience in each of the four competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR, Education substitution: Successful completion of a Bachelor Degree from an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR, Combination Education and Experience: May be qualifying for this position. Refer to OPM's Operating Manual Qualification Standards at, https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-ADMIN for more information. Applicants should include examples of Experience in their work history. Qualifications must be met by the closing date of the announcement. Education KSA Information: As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) and Other Factors listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. NOTES: 1. Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed or emailed applications can not be accepted. 2. Some, none or all applicants may be interviewed. 3. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job. 4. Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: Pay & Benefits | Federal Aviation Administration (faa.gov). 5. Additional information regarding living in Oklahoma can be found at www.abetterlifeokc.com. 6. To check receipt of emailed documents, please contact Jenny Hess at Jenny.R.Hess@faa.gov. This is a bargaining unit position. This position is represented by AFGE 2282: Aero Center Consolidated. Links to Important Information: Locality Pay , COLA