Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Enterprise Identity App Support (AS)

Enterprise Identity is the gateway to American Express online experience. We at Enterprise Identity AS partner with Product, Engineering, SRE & Program teams in building online identity capabilities, that leaves a lasting world class experience with our customers. Enterprise Identity AS team focusses on high availability, resiliency and stability of mission critical capabilities that involves American Express Logon, Open Authorization for Open Banking, SORs for product agnostic customer identities like Product Registry, Profile and Secondary Authentication systems like One Auth, AuthN and Verification Services. With focus on high availability, upwards of 99.99%, the team operates 365/24/7 from US & India providing coverage using follow the sun model.

Entperise Identity AS is responsible for 24x7 Production Support for Customer Identity and Access Management capabilities

AS assists operations support of critical American Express security applications and infrastructure in conjunction with monitoring, solving, tuning system issues and debugging of application during run time.

• Be the Subject Matter Expert (SME) for all components of Enterprise Identity.

• As AS SME, guide and mentor the Application Support Team. Actively participate in resolution of production incident.

• Reviews root cause analysis and resolution of problems.

• Participates in the development and deployment of preventive maintenance procedures.

• Contributes to the team's strategy to meet the agreed quality standards of delivery, documentation and reporting.

• Participates in Disaster Recovery Testing strategy & planning.

• Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation.

• Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories.

• Actively participates in providing status of incidents, preventive solutions and resolutions to the App Support Director.

• Actively participate and contribute to achieving App Support organization’s vision, mission and strategy from Enterprise Identity App Support perspective.

• Provide on-call and rotating weekend shift SME Support.

Minimum Qualifications

• Bachelor’s degree in computer science or related field.

• 5 years of expertise in designing, developing, managing system automations and AI operations systems.

• 5 years of knowledge in project and process management.

• 5 years of knowledge in languages, such as Python, Java, and GoLang.

• Experience with web application development using Javascript, HTML, Node.JS, REACT, ANGULAR, SPRINGBOOT.

• Experience in cloud technologies using Openshift or any other major product.

• Experience in managing JIRA in an Agile environment.

• Observability - 5 years experience with Logging, Traceability, and Metrics.

• 3 years experience with automation and automation tools.

• 5 years experience in building resiliency and reliability with software products and systems.

Preferred Qualifications

• Experience with any server and application performance monitoring tools (Ex – Splunk, ELF, ELK Stack, Grafana, Prometheus, Dynatrace, or any other open source tools).

• Experience in Open-source technology like JWT concepts, Open Tracing, Open Telemetry.

• Experience in cloud technologies using Openshift or any other major product.

• Demonstrated experience working in large, complex systems environments.

• Good understanding on Information technology service management (ITSM) concepts.

• Prior experience as a site/systems reliability engineer.

• Proven knowledge in full stack design and development.

• Proven knowledge and experience in building high resilient, high available large scale distributed environment and highly resilient systems.

• A passion for performance excellence and engineering approach.

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24007563