Description

Job Description:

In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

Key responsibilities:

• Meets and/or exceeds the set productivity and accuracy targets.

• Participate in ad-hoc operational projects and audits

• Understand operational goals, vision, charter and process steps

• Execute on assigned project components of specific audit processes

• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Follow SOPs as prescribed and provide inputs to improve the process.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - KA

Basic Qualifications

• Any UG Degree (JP Lang specialists will require at least N4 level cert .)

• Proficient in Internet navigation

• Has problem solving skills and attention to detail.

• Has good written and oral communication skills

• Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes

• Drive process/system improvements basis ongoing trends/gaps identified

• Carries out tactical issue based communications with internal teams

• To receive security clearance all candidates.

• Proficiency in computer applications and a flair for browsing the internet

Preferred Qualifications

• Has Exposure to MS office

• Proficient in Internet navigation and keyboard typing skills

• Has problem solving skills and attention to details

• Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage

• Ability to work independently and think ‘out of the box’

• Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.