It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

Position Description

Primary Duties and Responsibilities (details of the basic job functions): This position is responsible for supervising towing and light service operations to include leading, guiding and empowering a team to achieve all quality and budgeted goals while ensuring safety for all.

Operates service vehicle and provides emergency roadside assistance in a safe, professional manner, ensuring team has all necessary resources to provide excellent service. Provides minor mechanical assistance (jump start, fuel deliver, tire changes, lockouts). Tows vehicles when needed. Provides training/support and assistance to Service Vehicle Operators and Coordinator Service Vehicle Operators. Resolves escalated service problems/situations. Maintains productivity standards for the team.

Ensures team has all necessary resources to provide unsurpassed service by coordinating vehicle maintenance, ordering, inventorying and distributing necessary tools, parts and supplies and maintaining facility in a safe, clean and orderly fashion.

Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None): Recruits and retains strong candidates. Coaches and mentors associates. Trains and empowers team to handle work challenges. Coordinates and facilitate monthly safety/staff meetings. Scheduling and deploys resources to ensure service demands are met.

Hourly wage: $25.50-$26.78. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High School Diploma or equivalent

Experience: Leading others to successfully achieve goals Related or similar roadside service work Interacting with vendors, contractors Preparing cost and expense reports Assisting disabled vehicles and stranded motorists Towing and minor automobile maintenance Automotive fleet maintenance and repair Resolving customer service/damage complaints

Knowledge and Skills: Strong safety awareness Strong decision-making and problem-solving skills Solid interpersonal skills Strong customer service ability and communication skills, including written, verbal, presentation and stand-up training. Able to operate technical/diagnostic tools Able to work under pressure and react to instructions/observations quickly and willingly Towing procedures Budget preparation techniques Basic software packages (e.g. Word, Excel) Service vehicles and related equipment used to provide emergency roadside assistance

Certifications: Valid state driver's license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time. Must pass DOT physical where required by the DOT or ACG policy

Preferred Qualifications College level coursework in Business Administration or a related field. Previous Service Technician experience Solid mechanical background and understanding of automotive repair Familiarity with area streets and landmarks Working knowledge of work processing and e-mail applications. Microsoft applications knowledge is preferred.

Work Environment 7-day, multiple shift operation which may require "on call" duty at times. Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pul