Job Description

mdclp

This role requires the Patch Coordinator to understand the Customer’s system and database architecture and operations, and to deliver accurate and timely planning for system and database patching and upgrade tasks. The goal is to achieve the highest possible customer success. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed-upon objectives.

The Patch Coordinator gives “high-touch” support to Platinum customers to ensure a smooth service experience. This is accomplished by:

• serving as the primary high-level technical contact for all customer issues

• training customers in the effective use of Oracle support

• leading the delivery of essential services and assessments

• meeting regularly with customers to understand the criticality of the customer’s systems

• coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear

Job Requirements:

Have excellent customer service experience, excellent written and oral communication skills, structured organization skills and detailed knowledge of critical and IT concepts, strategies, and methodologies as well as practices is essential.

Qualifications

• Bachelor's and Master's degree in Computer Science or Engineering or equivalent work experience

• Experience in multi-tier architecture environments required

• High-level skills in database upgrades and patching and general computer programming and proven experience in database analysis, prioritizing, data and process mapping

• Fundamental understanding of computer networking, systems, and database technologies

• Ability to handle various tasks

• Excellent verbal and written English language

• Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the schedules required in a fast-paced environment

• Project Management skills, Critical issue management

Desired Skills / Certifications :

• Oracle RAC, CRS, Cellcli, ASM, RMAN, Data Guard represents a plus

• Experience with Oracle Engineered Systems and Oracle Technology

• Oracle installation, patch and upgrade within production environments

• Experience with OEM, Grid control, RMAN, Linux OS, Oracle Database administration

• Server and storage setup and administration

• Any Oracle certifications are a plus

• ITIL certification is a plus

Personal Attributes

• Self-driven and result-oriented

• Strong customer support and client relation skills

• Effective communication (verbal and written)

• Focus on relationships (internal and external)

• Strong willingness to learn new things and share them with others

• Influencing/negotiating

• Teammate

• Customer focused

• Confident and conclusive

• Expertise (maintaining professionalism in own field)

• Passion

• Flexibility

• Strong Problem solving/analytical skills

Career Level - IC4

Responsibilities

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem-solving/problem avoidance team, routinely sought after to address very complex, critical customer issues. Services may be frequently provided by on-site customer visits.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer